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Features
Basic Call Features
Advanced Call Features
PABX Features
IVR Features
Conference Room Features
Call Center Features
FAX Server Features (Beta)
Report (Beta)
Web Interfaces
PSTN Connectivity Option
Networking Features
MISC Features
Edition
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PLEXTEL CALL CENTER
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Plextel Solutions
Small Business
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Energy
Enterprise
Sport & Entertainment
Healthcare
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Home
Plextel Benefit
Simply, Flexibility, and Secure
Increase The Productivity
Reduced Business Communications Cost
Product Support
Support Center
FAQs
User Guides
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Our Dealers
Become Our Partner
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PRODUCT
- FEATURES
FEATURES
Highlights
Forward Call
Video Call
Optional : Call back System
Basic Call Features
Attend Transfer
Blind Transfer
Call Parking
Call pickup
Extension pickup
Follow me
Forward Call
Intercom
Voice Mail
One Touch Record
Outgoing call
Advanced Call Features
Paging System
Virtual Number
Roaming Station
Video Call
Fax Pass-though
XML Language for Phone Integration
User-Defined dial-plan program
Optional : Call back System
PABX Features
Auto Provisioning
Music On Hold
Phone Lock
Basic Billing System Report
Basic Call Report
Basic Call Detail Record (CDR)
Personal CDR
SIP account / SIP trunk
Site to Site Connectivity with Video support
Multiple Sites/Server Connectivity (trunk)
Time Based Outgoing Call Rules
Programmable Caller ID-specific
Time Based Incoming Call Rules
Call Permission for groups
Multiple Phone Group
Multiple language voice-prompt management
IVR Features
Unlimited Levels
Support of both Internal and Incoming call usage
Programmable with multipe selectable functions
Support complex call flow
Optional: Connector with external MySQL database
Optional: Support playback of number ,value ,date
Support multiple Language
Conference Room Features
Support realtime multiple voice conference room
Support Conference voice record
Support authentication
Support Leader mode conference
Web Based conference monitoring and Control
Call Center Features
Agent Login/Logoff
Call Record file backup system
Call Recording
Real-time Agent Status
Real-time Queue Status
Voice Backup to Local USB SMB drive (windows shared)
Whisper, Private Whisper, Channel Spy
Automatic Call Distribution(ACD) via IVR
Optional : CRM Integration
Optional : Screen PopUP via 3rd party program
Optional : Custom-made Call Center Report
Real-time agent status
Real-time queue status
Call monitoring via web interface
Voice Backup to Local USB drive,SMB drive (window shared)
Free version of CRM,support direct calling from contact
CallCenter usage report
FAX Server Features (Beta)
Fax monitoring
Report (Beta)
Call Summary Chart
Conference, Conference Report
Incoming Call Report
Web Interfaces
PSTN Connectivity Option
Networking Features
Firewall Service Setup
Security module to block unauthorized SIP/SSH connectivity
MISC Features
Logging System
Multiple language voice-prompt management
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Plextel IP PBX technology by Poise Technology Co.,Ltd (Thailand)
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